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Professional Services

AI Email Automation

Representative project — operations team with a shared inbox

Representative project: illustrative of our work, not a verified client engagement.

The challenge

A shared operations inbox received a steady mix of quotes requests, order confirmations, supplier invoices, and general questions. Staff spent hours sorting mail and re-typing details into other systems.

The solution

AI classification that sorts incoming email by type and urgency, routes it to the right person, drafts replies from templates for approval, and extracts key details from messages and PDF attachments into the relevant systems.

The rollout began in suggestion-only mode: the AI proposed categories and drafts, and staff approved or corrected them. Automation was extended only to categories where suggestions were consistently correct. Every automated action is logged, so the team can see exactly what happened to each message.

Results

Email is sorted and assigned as it arrives, replies start from a relevant draft, and routine details no longer need to be typed by hand.

Services used in this project

AI Agent Development

Custom AI agents that carry out real business tasks — answering, qualifying, drafting, and updating systems — with human oversight built in.

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AI Email Automation

AI that sorts incoming email, drafts replies for approval, and extracts data from messages and attachments into your systems.

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API Integration & Business Automation

Connect your apps, payment gateways, CRMs, and internal systems through APIs so data flows automatically and reliably.

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