Customer Support Automation Platform
Representative project — online retailer
Representative project: illustrative of our work, not a verified client engagement.The challenge
A retailer's small support team spent most of the day answering order-status and returns questions across chat and WhatsApp, leaving complex issues waiting and customers frustrated outside office hours.
The solution
An AI support assistant on the website and WhatsApp that answers from the store's policies and looks up live order status through the store API. Anything outside its scope, or any customer asking for a person, is handed to an agent with the full conversation attached.
Results
Routine questions are answered immediately at any hour, and the support team spends its time on the cases that need a person.
Services used in this project
AI Agent Development
Custom AI agents that carry out real business tasks — answering, qualifying, drafting, and updating systems — with human oversight built in.
Read more →AI Customer Support Automation
AI assistants that answer common customer questions instantly on your website and WhatsApp, and pass complex cases to your team.
Read more →API Integration & Business Automation
Connect your apps, payment gateways, CRMs, and internal systems through APIs so data flows automatically and reliably.
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