Representative project — online retailer
Representative project — illustrative of our work, not a verified client engagement.
A retailer's small support team spent most of the day answering order-status and returns questions across chat and WhatsApp, leaving complex issues waiting and customers frustrated outside office hours.
An AI support assistant on the website and WhatsApp that answers from the store's policies and looks up live order status through the store API. Anything outside its scope, or any customer asking for a person, is handed to an agent with the full conversation attached.
The assistant was launched in a pilot phase covering order status and returns only, with every conversation reviewed. Scope was expanded category by category as answers proved reliable. A simple admin screen lets the support lead update policy answers without developer help.
Routine questions are answered immediately at any hour, and the support team spends its time on the cases that need a person.
Custom AI agents that carry out real business tasks — answering, qualifying, drafting, and updating systems — with human oversight built in.
AI assistants that answer common customer questions instantly on your website and WhatsApp, and pass complex cases to your team.
Connect your apps, payment gateways, CRMs, and internal systems through APIs so data flows automatically and reliably.