Claws TECH
AI & Automation

Instant, accurate answers to your customers — day and night

AI support on your website and WhatsApp that resolves routine questions and hands complex cases to your team with full context.

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A large share of support requests are the same handful of questions: order status, opening hours, pricing guidance, how to use a feature, return policies. Answering them manually ties up staff and leaves customers waiting. We build AI support assistants that answer these questions from your real policies, product data, and order information, and route anything complex or sensitive to a human agent along with the conversation so far.

Problems we solve

Long response times

Customers wait hours for answers to simple questions.

Support team overload

Repetitive tickets crowd out complex cases.

Inconsistent answers

Different staff give different answers to the same question.

Out-of-hours enquiries

Messages pile up overnight and at weekends.

How we solve it

We analyse your recent support conversations to find the most common questions, build a knowledge base from your approved answers, and connect order or account data where it is needed. The assistant answers within that scope and escalates when a request falls outside it or a customer asks for a person.

What’s included

Website and WhatsApp channels

The same assistant on your site and messaging.

Order and account lookups

Real-time status answers from your systems.

Smart escalation

Hand-over to staff with the full conversation attached.

Multilingual replies

Answers in the language the customer writes in.

Analytics

Top questions, resolution rate, and escalation reasons.

What you get

Faster resolution

Routine questions answered in seconds.

Lighter workload

Staff focus on cases that need a person.

Insight

See what customers ask most and fix root causes.

How the work runs

STEP 1

Review conversations

Identify the most frequent support questions.

STEP 2

Build knowledge

Approved answers and data connections prepared.

STEP 3

Pilot

Launch to a portion of traffic with close review.

STEP 4

Roll out

Expand coverage and refine weekly.

Technologies we use

Claude API OpenAI API WhatsApp Business Platform Twilio Laravel Knowledge base search

Pricing

Project-based

Custom Quote

Quoted per deployment based on channels, integrations, and expected conversation volume. Messaging and model usage billed at provider rates.

  • Support conversation analysis
  • Knowledge base creation
  • Website chat widget
  • WhatsApp integration
  • Escalation to human agents
  • Monthly performance report
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Frequently Asked Questions

Will customers know they are talking to AI?

Yes — we recommend being transparent, and customers can ask for a person at any time.

Can it answer questions about specific orders?

Yes, when connected to your order system through an API, with checks to confirm the customer's identity.

What happens to questions it cannot answer?

They are handed to your team with the conversation attached, so the customer does not repeat themselves.

Industries we build this for

E-commerce Healthcare Restaurants Education

Part of these solutions

Business Automation AI Business Solutions

Related projects

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Ready to get started?

sales@clawstechnologies.com

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