AI Customer Support Automation: instant, accurate answers to your customers — day and night
AI support on your website and WhatsApp that resolves routine questions and hands complex cases to your team with full context.
AI Customer Support Automation
Problems we solve
Long response times
Customers wait hours for answers to simple questions.
Support team overload
Repetitive tickets crowd out complex cases.
Inconsistent answers
Different staff give different answers to the same question.
Out-of-hours enquiries
Messages pile up overnight and at weekends.
How we solve it
What’s included
Website and WhatsApp channels
The same assistant on your site and messaging.
Order and account lookups
Real-time status answers from your systems.
Smart escalation
Hand-over to staff with the full conversation attached.
Multilingual replies
Answers in the language the customer writes in.
Analytics
Top questions, resolution rate, and escalation reasons.
What you get
Faster resolution
Routine questions answered in seconds.
Lighter workload
Staff focus on cases that need a person.
Insight
See what customers ask most and fix root causes.
How the work runs
Review conversations
Identify the most frequent support questions.
Build knowledge
Approved answers and data connections prepared.
Pilot
Launch to a portion of traffic with close review.
Roll out
Expand coverage and refine weekly.
Technologies we use
Pricing
Project-based
Custom Quote
Quoted per deployment based on channels, integrations, and expected conversation volume. Messaging and model usage billed at provider rates.
- Support conversation analysis
- Knowledge base creation
- Website chat widget
- WhatsApp integration
- Escalation to human agents
- Monthly performance report
AI Customer Support Automation: frequently asked questions
Will customers know they are talking to AI?
Yes — we recommend being transparent, and customers can ask for a person at any time.
Can it answer questions about specific orders?
Yes, when connected to your order system through an API, with checks to confirm the customer's identity.
What happens to questions it cannot answer?
They are handed to your team with the conversation attached, so the customer does not repeat themselves.
Industries we build this for
Part of these solutions
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Read more →Ready to start your ai customer support automation project?
Tell us what you are trying to build. We will tell you honestly whether it is a fit, and what it would take.
Get a Quote →