Claws TECH
Industry

Healthcare

Appointment booking, patient communication, and practice systems for clinics — designed with privacy and access control from the start.

Overview

Clinics and healthcare providers juggle appointment requests, reminders, follow-ups, and records while staff are also looking after patients in person. Missed appointments and phone queues cost both revenue and patient goodwill. We build booking, reminder, and practice-management tools with careful attention to who can see what, how data is stored, and how actions are logged.

Common challenges

Phone-heavy booking

Reception staff spend much of the day scheduling and rescheduling by phone.

No-shows

Missed appointments waste clinical time that another patient could have used.

Scattered patient communication

Reminders, results notices, and follow-ups happen inconsistently.

Sensitive data handling

Patient information needs tight access control and a clear audit trail.

How we help

We implement online booking tied to real practitioner availability, automated reminders with easy rescheduling, and a staff view of the day. Access is role-based, sensitive actions are logged, and data is kept to what the practice actually needs. We work within the practice's compliance obligations and advise where a specialised clinical system is a better fit than a custom build.

What we build

Online appointment booking

Patients book available slots for the right practitioner and service.

Automated reminders

SMS, WhatsApp, or email reminders with rescheduling links.

Practice dashboards

Daily schedules, utilisation, and follow-ups in one view.

Role-based access

Staff see only the information their role requires, with activity logs.

Services for Healthcare

AI Agent Development

Custom AI agents that carry out real business tasks — answering, qualifying, drafting, and updating systems — with human oversight built in.

Custom Software Development

Software designed around your processes — replacing spreadsheets, paper, and ill-fitting tools with a system that fits.

Mobile App Development

iOS and Android apps for customers or staff — planned around a clear purpose, built to perform, and supported after launch.

SEO Services

Technical, on-page, and content SEO that helps the right customers find you in search — measured in enquiries, not just rankings.

UI/UX Design

User research, flows, wireframes, and interface design that make products easy to understand and pleasant to use.

Website Security

Harden your website against common attacks with secure configuration, protective headers, a web application firewall, and monitoring.

Custom Web Application Development

Browser-based applications built around your workflows — portals, booking systems, internal tools, and customer platforms.

AI Customer Support Automation

AI assistants that answer common customer questions instantly on your website and WhatsApp, and pass complex cases to your team.

Local SEO

Get found when nearby customers search — Google Business Profile, local pages, reviews, and consistent business listings.

Cybersecurity Audit

A structured review of your websites, systems, accounts, and practices — with a prioritised, plain-language action plan.

iOS App Development

Native iPhone and iPad apps built in Swift, following Apple's design guidelines and ready for App Store review.

Mobile App UI/UX Design

App interfaces designed for thumbs, small screens, and short attention spans — following iOS and Android conventions.

IT Support & Maintenance

Responsive IT support for small teams — devices, accounts, software, networks, and the everyday issues that slow work down.

Backup & Disaster Recovery

Automated, off-site, tested backups and a clear recovery plan — so a failure, mistake, or attack does not become a disaster.

Related Case Studies

Frequently Asked Questions

Do you build electronic medical record systems?

We focus on booking, communication, and operational tools. For full clinical records we generally recommend established specialised systems and integrate with them where possible.

How is patient data protected?

With role-based access, encrypted connections, restricted server access, backups, and activity logging. We also keep data collection to the minimum the practice needs.

Can patients book in their own language?

Yes — booking flows can be built in multiple languages.

Let's talk about your healthcare project.

Get a Quote