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Cloud & IT

IT Support & Maintenance: IT support for teams without an IT department

Remote-first IT support for devices, accounts, software, and networks — with clear response times and proactive maintenance.

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Overview

IT Support & Maintenance

Small and mid-sized teams usually do not have a dedicated IT person, so technical problems land on whoever seems most technical — taking them away from their real job. Meanwhile, device updates, account security, and backups are handled inconsistently or not at all. We provide ongoing IT support and maintenance: helping staff with day-to-day issues, managing user accounts and devices, keeping software updated, and maintaining a simple record of your systems so nothing depends on memory.

Problems we solve

Staff as accidental IT

Colleagues lose hours fixing each other's problems.

No onboarding process

New hires wait days for accounts and devices.

Inconsistent security

Unpatched laptops and shared passwords.

Undocumented systems

Nobody knows which accounts and licences exist.

How we solve it

We set up a simple support channel, document your systems and accounts, and agree response times. Proactive maintenance keeps devices updated and secure, while onboarding and offboarding checklists make staff changes quick and safe.

What’s included

Help desk

Remote support by email, chat, or phone.

User & account management

Onboarding, offboarding, and permissions.

Device maintenance

Updates, antivirus, and configuration.

Network support

Office Wi-Fi, routers, and connectivity.

IT documentation

A living record of systems, licences, and access.

What you get

Less downtime

Problems resolved quickly by specialists.

Focus

Staff back on their actual work.

Better security

Consistent updates and access control.

How the work runs

01

IT review

Document devices, accounts, and systems.

02

Stabilise

Fix urgent issues and security gaps.

03

Support

Ongoing help desk and maintenance.

04

Review

Periodic check-ins and recommendations.

Technologies we use

Microsoft 365 Google Workspace Windows macOS Remote support tools Password managers
Pricing

Pricing

Monthly support

Custom Quote

Monthly support quoted by team size and service level.

  • Initial IT review
  • Help desk support
  • Account and device management
  • Update and patch routine
  • Onboarding and offboarding
  • IT documentation
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FAQ

IT Support & Maintenance: frequently asked questions

Is support remote or on-site?

Primarily remote, which resolves most issues quickly. On-site visits can be arranged where needed.

What response times do you offer?

Response times are defined in your support agreement based on the level you choose.

Can you help us move away from shared passwords?

Yes — setting up a password manager and individual accounts is usually one of our first recommendations.

Industries we build this for

Small BusinessesHealthcareEducationProfessional Services

Part of these solutions

Digital Transformation

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Ready to start your it support & maintenance project?

Tell us what you are trying to build. We will tell you honestly whether it is a fit, and what it would take.

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