Claws TECH
Solution

Lead Management

Capture every enquiry, respond faster, and make sure follow-up actually happens — from first contact to closed deal.

Overview

Most businesses do not have a lead-generation problem as much as a lead-handling problem. Enquiries arrive from web forms, ads, WhatsApp, phone calls, and marketplaces; some get a quick reply, many wait, and a large share are never followed up at all. A lead management system brings every enquiry into one pipeline, makes ownership clear, and automates the reminders and first responses that people forget under pressure.

Common challenges

Enquiries in many inboxes

Leads are split across email, WhatsApp, forms, and phones.

Slow first response

The longer a lead waits, the more likely it goes elsewhere.

No follow-up discipline

Leads that do not buy immediately are rarely contacted again.

Guesswork on marketing spend

It is unclear which channels produce customers, not just clicks.

How we help

We connect every lead source to a single pipeline, assign each lead to an owner automatically, send an instant acknowledgement, and schedule follow-ups at set intervals. Sales managers get visibility of response times and stage-by-stage conversion, and marketing sees which sources turn into revenue.

What we build

Multi-channel capture

Forms, ads, WhatsApp, email, and marketplaces in one pipeline.

Automatic assignment

Leads routed by service, region, language, or workload.

Follow-up sequences

Scheduled reminders and messages until a lead is resolved.

Source reporting

Conversion from each channel, from first contact to sale.

Benefits

No lost leads

Every enquiry recorded and owned.

Faster replies

Instant acknowledgement and clear next steps.

Better spend decisions

Budget moves to the channels that produce customers.

How it works

STEP 1

Audit sources

List every place leads arrive today.

STEP 2

Design the pipeline

Agree stages, ownership, and follow-up rules.

STEP 3

Connect & automate

Integrate sources and set up sequences.

STEP 4

Report & refine

Review conversion data and adjust the rules.

Services behind this solution

Frequently Asked Questions

Do we need a full CRM for this?

Not always. For some teams a focused lead tracker is enough; others benefit from a full CRM. We recommend based on team size and sales process.

Can WhatsApp enquiries be captured?

Yes, through the WhatsApp Business Platform, so conversations are logged against the lead.

How quickly can this be running?

A focused setup connecting the main lead sources is typically a matter of weeks, depending on the number of integrations.

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